Quality on tap. Our commitment. Our profession.

Beginning Friday, March 20, our office will be closed to walk in customers until further notice for the safety of our customers and employees. We encourage our customers to utilize the drive thru, online bill pay, and other electronic means such as email, fax, and/or phone. If you do not have means to receive or submit items electronically, they can be picked up or dropped off at the drive thru. As always, you can find information at www.lcwasd.org or you can call our office at 803-285-6919 or 800-832-2126 for any questions or concerns.

Please know that we remain committed to serving your needs during this unprecedented time, and recognize the importance of providing clean, reliable water.

Thank you in advance for your patience and understanding for any additional wait times that may be encountered during these difficult times. We will work to adjust accordingly as needed.

Our goal for continuing to provide quality and reliable water service is shown in the example below.

COVID-19 Response

Reliable public water is critical to protecting public health and preventing the spread of the Coronavirus.  LCWSD will not suspend or disconnect water service for nonpayment and we are waiving the Over the Phone Convenience Fee for payments during the current State of Emergency.  However, our normal late fee will apply and late notices will be mailed out.  We encourage customers to keep current with their payments so they remain manageable and prevent the potential for future disconnects and/or debt collection measures.

In an effort to reduce customer and employee exposure, we ask our customers to limit office visits and utilize our other business options. The options for payments include; Online Bill Pay via www.lcwasd.org, bill pay via your financial institution, mail, phone payments, drive thru, night deposit, and bank draft (call customer service for bank draft details). Other customer service options include; email info@lcwasd.org, phone 803-285-6919 or 800-832-2126, and fax 803-285-9574.

Like you, we continue to monitor COVID-19 and will post updates as needed.

 

CDC The Center for Disease Control

Our Normal Business Operating Hours are 8am to 5pm Mon – Friday

 

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LCWSD serves over 90% of Lancaster County with water services to nearly 26,000 retail customers and sewer services to nearly 14,700 retail customers. LCWSD also provides wholesale water service to neighboring water providers such as the City of Lancaster, Town of Heath Springs, Town of Kershaw, & Carolina Water Service. These wholesale customers supply water service to nearly 9,000 retail customers. LCWSD’s employment team consists of over 80 employees who are dedicated to providing dependable water and wastewater service to Lancaster County 24 hours per day, 365 days per year.