UPDATE ON CURRENT BILLING ISSUE:
Without informing LCWSD, the unsent bills for the month of April were mailed by our contracted vendor over the last few days.
This has caused a great deal on customer confusion because the bills carry two amounts due: Total Amount Due in a blue box and Pay This Amount After 4/30/25 in a black box.
With the bills being sent late and being received just before or after 4/30/25, customers are legitimately concerned they must pay a late fee when it’s not their fault their payment is happening after April 30th.
LCWSD wants our customers to know they have NOT been charged ANY late fees that they must pay.
ALL customers who received an April bill should pay the Total Amount Due in the blue box. DO NOT Pay This Amount Due After 4/30/25 in the black box.
NO late fees will be charged as we continue to try and fix the problem the vendor has caused.
The late mailing of the April bills has also led to questions about the problem being fixed.
Because the unsent April bills were mailed without LCWSD being told in advance, we still do not have confidence the vendor will properly send out our May bills.
If you do not receive a May bill, we ask you to use online pay, phone pay, a call to our Customer Service staff, or a visit to our office to avoid receiving a large bill covering multiple months.
LCWSD apologizes for the continued confusion being caused by the billing vendor, and we want to assure you we will make things right. We will also continue to update you on the situation.
Lancaster County Water and Sewer District
